The ground rules for using Ryjo's website and customer portal.

These Terms of Service (“Terms”) are an agreement between you and Ryjo Technologies (“Ryjo,” “we,” “us,” or “our”). They govern your access to ryjotechnologies.com, the Ryjo customer portal, and related request, scheduling, field-service, and closeout features (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services for an organization, you represent that you have authority to accept these Terms on its behalf. If you do not agree, do not use the Services.

You must be at least 18 years old and able to enter a binding agreement to create or use an account. You must provide accurate information, keep it current, and protect the account and identity-provider credentials used to sign in. Notify us promptly if you suspect unauthorized access.

Registering does not automatically make you an approved customer or associate you with a customer account. Access to customer billing, sites, service history, and service-request features requires approval or an invitation from an authorized Ryjo administrator. We do not grant that access automatically based on your email domain.

Your organization may manage your role, access, and content within its account. You are responsible for activity performed through your account unless caused by Ryjo’s failure to use reasonable safeguards.

• A demo request is an inquiry only. It does not create a customer relationship or obligate Ryjo to respond, quote, or provide services.
• A site survey or quote request gives Ryjo information to evaluate potential work. Estimates, proposals, and scopes are not binding until accepted under a written agreement or purchase order.
• A service request creates a pending request for review. A requested date is a preference—not a confirmed appointment. A technician may propose a date; the appointment is confirmed only after Ryjo’s administrator approves it and the customer is notified.

Availability, response times, pricing, scope, site conditions, parts, and customer approvals can affect scheduling and completion. You must provide safe, lawful, and reasonably timely site access and disclose known conditions that could affect the work.

You may submit text, contact details, site information, photos, plans, documents, access instructions, work records, comments, and signatures (“Customer Content”). You retain ownership of your Customer Content.

You grant Ryjo and its service providers, assigned technicians, and approved subcontractors a limited right to host, copy, review, modify, transmit, and use Customer Content as reasonably necessary to operate the Services, evaluate requests, perform and document work, support your organization, and meet legal obligations.

You represent that you have the rights and permissions needed to submit Customer Content and authorize its use. Do not upload content that is unlawful, malicious, misleading, infringing, or unrelated to a legitimate business request. Limit sensitive information to what is reasonably necessary for the work.

You consent to receive account, request, scheduling, service, and closeout communications electronically. You are responsible for maintaining a working email address and devices capable of viewing and retaining electronic records.

When the Services ask you to type your name or take another action to sign or approve a record, you intend that action to serve as your electronic signature to the extent permitted by law. You represent that you are authorized to sign for the identified person or organization. Contact us if you need a paper copy or wish to withdraw consent for future electronic records; withdrawal does not affect records already signed or actions already taken.

You may not use the Services to:

• break the law, violate another person’s rights, or facilitate harm;
• access another customer, site, account, or record without authorization;
• probe, scan, disrupt, reverse engineer, overload, or bypass security controls except where applicable law expressly permits it;
• upload malware, harmful code, deceptive material, or content you do not have permission to provide;
• scrape, automate, or resell the Services in a way that burdens our systems or competes with the Services without written permission;
• impersonate another person or misrepresent your authority.

We may investigate suspected misuse and preserve or disclose relevant records as permitted by law and our Privacy Policy.

The Services may rely on or connect to third-party tools for identity, hosting, email, file inspection, mapping, job management, or other functions. This can include a provider you choose to sign in with and, when enabled, systems Ryjo uses to coordinate field work.

Third-party services are governed by their own terms and privacy policies. Ryjo is not responsible for a third party’s independent services, but we remain responsible for our own handling of information as described in our Privacy Policy and applicable agreements.

The Services—including their software, design, text, graphics, trademarks, and other content provided by Ryjo—are owned by Ryjo or its licensors and protected by intellectual-property laws. Subject to these Terms, Ryjo grants you a limited, revocable, non-exclusive, non-transferable right to use the Services for your internal business purposes.

If you provide feedback, you permit Ryjo to use it without restriction or compensation, provided we do not identify you publicly without permission.

These Terms govern use of the online Services. A signed master service agreement, proposal, statement of work, monitoring agreement, purchase order accepted by Ryjo, or other written agreement governs the actual sale, installation, monitoring, maintenance, warranty, payment, and performance of contracted services.

If these Terms conflict with a signed agreement between Ryjo and your organization, the signed agreement controls for that conflict.

To the fullest extent permitted by law, the website and portal are provided “as is” and “as available.” Ryjo does not promise that the online Services will always be uninterrupted, error-free, secure, or compatible with every device or third-party system.

Online content is general information, not a guarantee that a particular security configuration, product, response time, quote, or service is suitable or available. Contracted work and warranties are governed by the applicable signed agreement. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

To the fullest extent permitted by law, Ryjo and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or business opportunity, arising from use of or inability to use the online Services.

Any limitation of liability in a signed customer agreement controls claims related to contracted services. Where no signed agreement applies, liability is limited only to the extent permitted by applicable law. Nothing in these Terms limits liability that cannot lawfully be limited.

You may stop using the Services at any time. We may suspend or terminate access if reasonably necessary to protect the Services, customers, or others; address suspected misuse or nonpayment; comply with law; or enforce these Terms or a customer agreement. When practical, we will provide notice and an opportunity to address the issue.

Provisions that by their nature should continue—such as ownership, electronic records, disclaimers, liability, and governing law—survive termination. Information is handled after termination as described in our Privacy Policy and applicable customer agreements.

We may update the Services and these Terms as our operations or legal obligations change. We will post updated Terms here and revise the effective date. If a material change affects existing portal users, we will provide additional notice when required. Continued use after the updated Terms take effect means you accept them.

A signed customer agreement controls the governing law, forum, and dispute process for matters within that agreement. If no signed agreement applies, governing law and the proper forum will be determined under applicable law. Before filing a formal claim, please contact us so we can try to resolve the issue informally.

Questions about these Terms can be sent to [email protected]. You can also call 804-661-5282.